Stefan – gambling problem affecting finances
After a few big betting wins, Stefan’s luck soon ran out. He started using more and more of his money each month on placing even bigger bets in the hope of replenishing the money he had lost. This meant he was unable to pay his household bills and Bumper repayments.
How Bumper helped
Stefan realised his gambling addiction was affecting not only his finances but his relationships and mental health. He reached out to the Bumper support team to discuss his repayments.
The support team took the time to understand Stefan’s situation.
Stefan had already spoken with StepChange prior to the call and was in the process of setting an action plan with them.
The support team were able to offer Stefan a temporary repayment arrangement at a lower monthly amount to ensure he was gradually able to continue to pay back his Bumper repayments whilst receiving support from StepChange.
After the call, the support team emailed Stefan a list of companies that specialise in mental health to ensure he had the support required.
NEED SOME HELP OR ADVICE?
Our support team are here to listen, understand and advise you on how to seek help to manage your finances.
Speak to our friendly support team on the phone, via live chat or by email.
0800 612 0946
Other ways you can get help with your money worries
stepchange.org - the UK’s largest provider of free independent debt advice and managed solutions
nationaldebtline.org - offering free and independent debt advice over the phone and online
themoneycharity.org.uk - working to empower people across the UK to develop the skills and behaviours to make the most of their money
entitledto.co.uk - a free, online benefits calculator, that helps individuals calculate and understand the benefits they are entitled to
Or contact citizensadvice.org.uk for a full list of local financial advisors and debt counsellors
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