Katherine’s husband died suddenly, resulting in her household income being dramatically reduced. This made it difficult for her to afford household bills and make her Bumper repayments.
How Bumper helped
Katherine contacted the Bumper support team to explain her situation.
The support team were extremely sympathetic to Katherine as she explained her situation.
The support team set up a new repayment arrangement to spread the total outstanding amount over a longer period. This was to ensure Katherine was able to make her repayments comfortably.
The support team offered to refer Katherine to StepChange for further financial support.
Katherine felt this wasn’t necessary as she felt the arrangement Bumper offered was manageable.