Mo – mental health struggles
Mo lost their job due to mental health problems. With the lack of income, Mo couldn’t keep on top of their bills and finances which resulted in them missing their repayments to Bumper.
How Bumper helped
When Mo began to fall behind with their repayments, the support team contacted them to offer help, support and reassurance.
Mo expressed they found it difficult to discuss over the phone due to their mental health. The support team offered to communicate via email as this made them feel more comfortable.
Mo advised us they were waiting for their universal credit payments to start.
Due to the total outstanding on Mo’s application, the support team set up a new repayment arrangement when Mo received their Universal Credit. Spreading the remaining balance over a longer period was more manageable.
The support team sent Mo a list of companies that specialise in mental health to ensure they had the support required.
Words from Mo: “So glad you reached out to me; I was struggling to contact you about my missed payments due to my anxiety”
NEED SOME HELP OR ADVICE?
Our support team are here to listen, understand and advise you on how to seek help to manage your finances.
Speak to our friendly support team on the phone, via live chat or by email.
0800 612 0946
Other ways you can get help with your money worries
stepchange.org - the UK’s largest provider of free independent debt advice and managed solutions
nationaldebtline.org - offering free and independent debt advice over the phone and online
themoneycharity.org.uk - working to empower people across the UK to develop the skills and behaviours to make the most of their money
entitledto.co.uk - a free, online benefits calculator, that helps individuals calculate and understand the benefits they are entitled to
Or contact citizensadvice.org.uk for a full list of local financial advisors and debt counsellors
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