Julia has been drawing her pension for 3 years and has always needed to budget carefully. But this became much harder during the cost-of-living crisis. When winter came around, her fuel bills increased and Julia was unable to make her Bumper repayments.
How Bumper helped
Julia contacted the Bumper support team to explain her problem.
The support team were very understanding of Julia’s situation.
As Julia had advised, she was struggling to pay most of her bills, the support team offered to fill out the online referral form with StepChange in order for them to make contact with Julia to discuss her current financial situation.
The support team set up a temporary repayment arrangement, this was to ensure the original payment amount was not collected.
This was whilst the support team waited for communication from StepChange.
Contact was made from StepChange advising 30-day breathing space (also referred to as 30-day moratorium) was necessary.
Julia contacted Bumper directly and we agreed on a more affordable repayment arrangement to clear the balance over a longer period of time.