George was diagnosed with cancer, resulting in ongoing treatment and time off work. George’s partner cared for him, but they couldn’t keep on top of the couple’s finances as George’s income was reduced.
How Bumper helped
When George struggled to make their Bumper repayments, he contacted the support team for further help and advice.
The support team gained authorisation for George’s partner to discuss the application.
George’s partner had taken over the finances and offered to pay a small token payment towards the agreement which showed willingness to pay.
Due to George’s circumstances the support team were able to set up a new repayment arrangement that was suitable for the income they were receiving, extending the application over a longer period. This was to ensure payments continued to be paid towards George’s application.
The support team asked if George’s partner wouldn’t mind keeping in contact with any updates regarding their financial and personal circumstances, so they could offer the appropriate support.