Helping consumers manage the costs associated with aftersales bills is the biggest challenge facing service advisors in their day to day work.

A quarter of the 520 service advisors polled for the forthcoming Bumper UK Automotive Aftersales Report 2024/25, cited affordability of repairs for customers as their main challenge, underscoring the financial pressures on consumers due to the increased cost of living and rising parts prices. 

Customer expectations was the next biggest challenge with 18% of service advisors signalling the growing demand for high quality service and personalised experiences.

Parts availability was a concern for 12%, as service advisors grapple with supply chain issues.

The research also found service advisors were equally split between those who had identified operational changes in dealership priorities in the last 12 months and those who had not.

The biggest changes identified by over two-thirds of the former group were to customer retention and satisfaction strategies, reflecting an increased management focus on ensuring positive customer experiences and loyalty.

Most service advisors (58%) reported observing changes in customer preferences or behaviour in aftersales services compared to previous years.

Increased price sensitivity was the most frequently cited change (43%), indicating that customers are focused on affordability and value, with over one in five noting a rise in the use of interest-free options to settle workshop bills.

A fall in the acceptance of recommended repairs was identified by 13% of service advisors.

“Service advisors are in a unique position to observe the behavioural changes of aftersales customers with our research highlighting the impact that servicing and repair costs are having across the sector,” said Daniel Christie, Head of Sales at Bumper

“Push-back from customers to the costs charged for servicing and repair work is understandable and increasingly difficult for service advisors to counter. This is why it is more important than ever for dealers to make the strategic decision to provide the option of interest-free payments. This in turn can help drive customer satisfaction and retention, while making necessary advisory work more affordable. 

“The findings underscore the importance of tailoring aftersales strategies to meet evolving customer expectations and balancing affordability with service quality,” said Christie.

Bumper research identifies affordability of repair work for customers as biggest challenge faced by service advisors 

A car respray typically costs around £2,400 in the UK. It can restore faded or damaged paint, change a car’s colour, and give older vehicles a fresh, like-new appearance.

Here’s what the process involves and what you can expect to pay.

The average cost of a car respray in the UK is around £2,400, though this can vary depending on the extent of damage and required repairs. 

Full repairs before painting can push costs up to £3,000 or even £5,000, while respraying a single panel or bumper may cost just £250–£400. 

 can help you split these costs into interest-free payments.

Below, we take a closer look at the key factors that can influence the cost of a car respray, including the type of paint used, the size of the vehicle, the extent of any repairs needed, and whether you’re respraying the entire car or just individual panels.

A full car respray refreshes your vehicle’s look but is costly and time-consuming. 

Partial resprays suit small areas, though matching paint can be tricky. Full resprays ensure a uniform finish and are worthwhile for extensive fading or multiple scratches. So, it’s best to weigh the pros and cons before you book.

Respraying a car is extremely beneficial to both the car and the owner. 

Now you know how much a car respray costs, let’s look at the main reasons to do it:

A car respray involves thorough preparation, starting with sanding the old paint back to primer or bare metal.

Then, it’s time to start the respray. Each coat of fresh paint is applied, dried, and gently sanded to ensure a smooth finish. A final lacquer layer adds shine and protection. 

Bodyshops often remove panels for better coverage, and areas not being painted are masked off. 

Once complete, you must avoid washing the car for a month to let the paint cure.

A car respray’s duration depends on the area painted. A single panel may take a few days, while a full respray can exceed three weeks. 

Each coat requires proper drying and preparation to achieve a high-quality, professional finish.

How to choose a reputable car respray service

While your closest shop might be great, it’s always a good idea to research all local respray services.

Research local respray services before choosing. Make sure to check reviews, certifications, and warranties.

You can even contact the shop to discuss their experience and past work, and visit in person if possible. Speaking with staff can provide personalised advice on paint options and ensure professional, reliable service.

A car respray can be worth it if your paint is faded, scratched, or damaged, as it restores appearance and protects against potential rust.

So, while costly, it prevents corrosion, maintains value, and can transform your vehicle’s look. This makes it a practical investment for long-term care and aesthetics.

Technically, you can respray your own car, but it's challenging and requires specialist equipment, time, and patience. Mistakes can be costly and devalue your car. 

If you’re determined to DIY, practice on scrap metal first, and consider taking a course or watching tutorials before you begin.

Maintaining your respray job keeps your paint looking new and prevents further wear. 

To maintain your respray, wash and wax your car regularly, avoid harsh chemicals, and protect it from UV damage by parking in shaded or covered areas.

Vinyl wraps are generally cheaper than respraying a car. However, while wraps offer a wide range of finishes and custom designs, they have a limited lifespan and may need reapplication.

A car respray costs more, but you won’t need to worry about re-doing it any time soon.

In the UK, a full car wrap can cost between £1,500 and £3,500. Prices vary depending on vehicle size, wrap material, and installer experience or labour costs.

Car wraps in the UK generally last 5 to 7 years with proper care. 

Exposure to harsh weather or poor maintenance can shorten their lifespan. Car wraps offer some protection against rust, but not as much as a full respray. 

Yes, but only if you respray your car in a different colour. You must inform the DVLA so they can update the 

 registration document, which includes information on your car’s colour.

You don’t need to notify the DVLA if you opt for a vinyl wrap. However, if you get stopped by police, they might inquire why your car’s colour doesn’t match the V5C information.

What car respray colour is most expensive?

In the UK, standard solid colours cost around £1,500–£2,500 for a full respray. Metallic or pearlescent finishes are typically more expensive and range from £2,500–£4,000, while custom or rare colours can exceed £4,000.

Car resprays can revitalise any vehicle, whether for a fresh colour, rust protection, or post-damage repairs.

They offer a long-term solution many drivers choose, but it’s important to consider how much to respray a car and weigh the costs and options before making a final decision. Hopefully, this blog has helped you in this process!

Don’t let last-minute repairs ruin your week.

, you can split the cost of repairs into monthly payments at no extra cost. 

Apply online for up to £5,000 and choose from 1,000s of trusted repairers. 

How Much To Respray a Car? Costs, Benefits & More

Cars aren’t made to break. Years of planning and testing go into designing the perfect model. Given the amount we all spend on purchasing and maintaining our cars, you’d expect them to last. Inevitably, there are certain makes and models that are going to take you right back to the dealership more frequently than you’d like.

With the cost of repairs, as expensive as they are, a reliable car can save you a lot of money in the long run. Luckily for us, 

 has the answer we're looking for: a ranking of the most reliable cars. Owners were asked to rate their satisfaction with the quality of the vehicle and its reliability.

If you're worried about car repair costs, split your bill with Bumper. Apply to spread the cost, interest-free, and choose from 100s of partners nationwide.

The only Toyota on the list, this Hybrid has been on sale since 2017, giving the manufacturer plenty of time to fix any original faults.

Drivers of the VW T-Roc found the main faults to be with the vehicle’s electronics and safety features. There were also issues with the mechanical aspects of the vehicle, namely the engine and the gearbox. 

Of the few owners who expressed a fault, most reported electrical niggles. 

Since their release into the market, EVs have been renowned for having fewer moving parts and therefore fewer issues. However, the owners of the Kia E-Niro did record some faults. Mostly these were due to the electronics of the vehicle. A new model expected to be released later this year should fix any lingering problems. 

Of the few faults reported for the Kia Rio, almost a third were electric faults and some issues with the car’s safety kit. However, fear not, the vehicle comes with an impressive 7-year warranty. 

This British-built vehicle had two main errors of faults recorded, the interior trim and the car’s safety features. 

For the Kia XCeed only some minor faults were recorded, with just over a third reporting issues with the engine, but most were found to be small and covered by the vehicle’s warranty. 

For this well-built, family-friendly model, faults were found by drivers on the electrics, interior trim, exterior paintwork, and safety equipment. 

The robust, Kona had hardly any issues reported. Should an issue arise, the Kona is covered by Hyundai’s generous, five-year warranty. 

Given that this is Skoda’s first large SUV, many considered this a complex challenge, however, this family-sized seven-seater received a reliability rating of 96.23%, making this the top car on the list. There were some minor faults, mostly with the gearbox and interior trim, but these were found to be covered by the manufacturer's warranty. They offer the standard three-year/60,000-mile cover. 

spread the cost of car repairs, services, MOTs, parts and accessories

entering your registration and postcode on our website

. Choose from 1000s of our dependable service partners nationwide. 

What are the most reliable cars to buy in the UK in 2023?

 have had their cars stolen, and a further third have had their cars broken into?

Unfortunately, car break-ins and thefts are more common than you’d expect. However, there are ways to keep an eye on your vehicle, even when you’re not driving—introducing car trackers.

Below, we’re exploring car trackers, how they work, and how to put one on your car to keep it extra secure. 

A car tracker uses GPS technology and cellular networks to track your vehicle’s location. They can also give real-time information about your car’s speed, distance, and direction.

Sometimes, car trackers are also called vehicle tracking systems. 

Many of us depend heavily on our cars, and life would undoubtedly be far more stressful without one.

Car theft can cause financial and emotional burdens. There’s a lot of paperwork to deal with from 

 to hire car expenses. Not only that, but you may even face the loss of your no-claims bonus. 

A car tracker helps you find your car quickly—and even deters thieves if they notice it. 

Alternatively, you can place a sticker (often included with the tracker) on your car to warn thieves that you have the technology.

Car trackers work the same way as your navigation system—they use GPS tracking.

GPS works by communicating with a set of satellites to send a signal from your car. This signal shows the car’s location based on the distance from the satellites, giving you your live location and speed. 

Most car trackers are small rectangle boxes around four inches long and two inches wide.

These are either installed in the car within the wiring or placed in more visible locations, such as the glovebox, 

Car trackers are usually black to blend in with the average car interior. However, if you want a more obvious box, you can find models in grey or white.

How you install the car tracker depends on the type you buy.

Higher-end devices need to be wired into the car’s system. The company often sends out an 

More affordable trackers can be self-installed, usually through a magnet or sticker strip. 

Both offer good coverage but come at different price points and with different lifespans and add-on advantages.

Now you know how car trackers work and what they look like, it’s time to analyse the benefits. Here’s what you can expect:

The general opinion is that car trackers are worth the money. Investing in one helps you protect your car and avoid potential thefts. This will also lower your car insurance premium, saving you money in the long run. 

So, it’s a wise addition to consider, especially if you’ve spent a lot of money on your current vehicle. 

Car trackers vary in price, with some around £30 and others at £200 or more.

Some even use monthly subscription price models, allowing you to 

mobility cars are fitted with location trackers

often if several drivers have access to the vehicle or if none live at the customer’s address. The tracking information is only examined if the Motability scheme believes the car is being misused—and they’ll always talk to the customer before doing so.

Advanced car trackers can detect GPS signals underground, ensuring your vehicle remains visible to police even if hidden in containers or transported across Europe.

Yes. Most car trackers connect to smartphone apps which show you where your car is and its recent journeys.

Most car trackers work over any range and don’t have any limitations. The car location information is also usually accurate to within three metres. 

AirTags are cheaper than some car trackers, but it’s not recommended that they be used as car trackers. They don’t support live tracking for objects that are in motion, so you won‘t have live updates on your vehicle’s journey. 

Car trackers are an excellent modern solution to car theft—and they’re a powerful tool for peace of mind. Whether you travel frequently or live in an area with a high rate of break-ins, a tracker can help you deter theft and monitor your car’s position.

Learn more about looking after your car on the Bumper blog now.

Theft isn’t the only expensive problem car owners face. Last-minute repairs can also put a dent in your budget. 

How Do Car Trackers Work?

 give back if you drive well? That’s true for black box car insurance, and it’s a popular option for new drivers who usually face steep premiums.

If you opt for this insurance, you must install a black box that records your driving habits. The information is sent to the insurance company and directly impacts your premium.

 the safer you drive, the cheaper your insurance is.

Below, we’ll explore black box car insurance, its benefits and drawbacks, and whether it’s the right option for you.

Black box insurance (also known as telematics insurance) uses a small black box that monitors your driving. 

This data creates a driving score and shows how safe you drive. Higher scores are given to safer drivers, and they can lower your insurance premium when it’s time to renew.

Many drivers opt for black box insurance to save money and to adopt safer driving habits. Plus, it makes the roads safer for all—can’t beat that!

Black boxes track a range of driving metrics, including:

Black boxes come with plenty of benefits, and they’re especially popular for inexperienced drivers and those with high premiums. Here are the main advantages:

The advantages of black box car insurance are impressive. However, before you proceed, take a few moments to consider both sides.

Here are some potential disadvantages of black box car insurance:

Black boxes are easy and quick to install and don’t affect your car’s performance. Here’s a step-by-step rundown of a black box fitting:

All done! It’s that simple—you don’t have to roll up your sleeves.

In some cases, an insurer will require you to install the black box.

If this happens, they’ll send the self-fit box by post with simple installation instructions. You should follow these and fit the box within the first 14 days, otherwise your policy will become invalid. 

Your technician will install the black box in a discreet position—usually under the car’s dashboard. The fitting may change depending on your car’s make and model.

However, you can be confident it’ll be out of sight and mind.

Technically, yes, you can remove your black box.

But this would violate the terms of the policy and could lead to your insurance being cancelled. 

Only the insurance company can see your black box driving data.

Companies know privacy is a top concern and ensure your driving data is protected at all times. You can read your chosen insurer’s data protection policy to learn more.

Most black box car insurers allow you to check your driver score via an app. This way, you can see how you’re driving and improve your habits if need be. 

That’s a wrap on the mystery of black box car insurance. This unique policy allows drivers to potentially access cheaper premiums and save money by proving they’re safe on the roads.

Always weigh up the pros and cons before going forward to make the best decision for your driving habits and finances.

High insurance premiums can be an unwelcome surprise, and so can last-minute car repair bills.

What is Black Box Car Insurance?

Getting a speeding ticket isn’t on anyone’s to-do list. Unfortunately, this happens more often than you'd think.

 statistics show that 44% of drivers speed on 30mph roads, and up to 45% go over the 70mph motorway limit. 

Remember, speed limits are there for a reason and the best way to avoid a ticket is to drive safely. However, if you receive an unfair ticket, you might want to dispute it. 

Keep reading to learn how to appeal a speeding ticket and whether it’s even worth it.

You should appeal a speeding ticket if you suspect your car number plate has been cloned or if your car has been stolen. In these cases, you must contact the police, explain what’s happened, and provide evidence.

But what about if you or someone you know was driving?

If you received a speeding ticket but weren’t driving the car, you need to provide their details, or you’ll face a fine and 

When you get a speeding ticket, you first get a Notice of Intended Prosecution (NIP). This asks you to confirm whether you were driving. So, if you weren't, you should submit the real driver’s information. 

You must plead ‘not guilty’ to the speeding offence when completing either form. 

If a police officer caught you, you wouldn’t receive a NIP. Instead, you’ll get a Fixed Penalty Notice that doesn’t allow for a ‘not guilty’ submission.

It’s usually not worth appealing a speeding fine.

you can’t directly appeal to the police. So, you might end up with some expensive legal fees.

Also, if your appeal isn’t successful, you might face an even larger penalty than the original fine.

It’s rare for a speeding ticket appeal to be successful. Before you begin, consider whether you have legitimate reasons and evidence for an appeal.

Even in cases where you’ve sped over a reduced motorway limit on an empty road, you’ll still be found guilty because the set limit is the law. 

Want to appeal your speeding fine? Here are some common reasons for dispute:

Appealing a speeding ticket in the UK is simple. Here are the main steps you’ll need to take:

1. Respond to the NIP and state you’re not guilty of speeding.

2. You’ll receive a court summons — prepare your evidence and consider working with a traffic offences solicitor.

4. The court will then decide whether your appeal is or isn’t successful.

Can you avoid points from a speeding ticket?

You can avoid points on your licence by attending a speed awareness course.

However, this isn’t offered in all cases, so you might have to take the points. 

Also, once you attend a speeding course, you can’t go to another for three years. This rule is in place to keep repeat speeders from dodging points.

Should I appeal a speeding ticket without evidence?

If you don’t have evidence to support your case, you shouldn’t appeal the speeding ticket.

You’ll likely waste time and money trying to appeal your case, and you may be slapped with another big fine if it’s found unsuccessful.

What happens if I ignore a speeding ticket?

If you don’t respond to the speeding ticket NIP within 28 days, your case will go to court, as failing to provide the required information is also an offence.

If you’re convicted you’ll get six penalty points and possibly a fine.

Understanding how to appeal a speeding ticket is helpful, but the real power lies in knowing whether it’s worth the battle. 

And remember, you can avoid speeding tickets 100% of the time by following the limit!

Speeding tickets can be expensive, just like last-minute car repair bills.

How To Appeal a Speeding Ticket

Have you noticed the term ‘insurance group’ while shopping for a car or comparing quotes? 

 groups are a system for assessing a vehicle’s insurance risk based on various factors.

Learn what insurance groups mean, how they work, what impacts your premium, and tips to lower your costs below.

Car insurance groups are groups used by the insurance industry to set premiums. They first appeared in the 1970s to simplify car insurance quotes and to judge potential risks.

Today, vehicles are assigned an insurance group from 1 to 50, with 1 being 

Cars in lower groups generally cost less to insure, while those in higher groups are pricier. Rare, fast, or expensive cars often fall into higher groups, leading to higher premiums. 

Overall, the group system helps insurers calculate premiums, providing a baseline, though other factors also affect the final cost.

What do car insurance group letters mean?

Each car insurance group is assigned a letter representing the car’s safety ability.

Without understanding the letter system, you can’t figure out your insurance group meaning. Here’s a quick overview:

Car insurance group ratings don’t only feature letters. They also have numbers, for example 1A or 21 D.

There are 50 different car insurance groups. Let’s break them down:

The first group includes the cheapest cars to insure, thanks to added safety features. Most cars in this category have the letter E, indicating enhanced safety and theft deterrents. 

Examples include Fiat 500, Toyota Aygo, and Vauxhall Corsa.

The 10 to 20 group is above the 1-10 range, with cars being affordable but pricier than lower groups.

Common cars in insurance group 10-20 include the Mazda 2, Peugeot 208, Renault Clio, Toyota Yaris, and Ford Fiesta.

20 to 30 is the mid-range insurance bracket. 

Cars in this group are pricier but offer a good balance if you’re looking for speed or a larger vehicle without breaking the bank, such as Citroen C3, Ford Kuga, and the Vauxhall Astra.

In the 30-40 insurance group, there's a shift from practicality to performance and power. 

This range includes sports models and higher-end vehicles, which tend to be more expensive to insure.

Examples include Mercedes-Benz C-Class, Audi A5, Ford Focus, and Abarth 595.

 typically covering powerful and prestigious vehicles like high-end SUVs and luxury cars.

For instance, Jaguar XF, Volvo V90, Audi TT, and Jeep Grand Cherokee are all in this bracket.

Now we’ve broken down what the letters and numbers mean, let’s take a closer look at how car insurance groups work.

The ABI Group Rating Panel determines a vehicle's insurance group. 

Made up of members from the Lloyd’s Market Association and the Association of British Insurers, the panel uses data from 

 to assess the car's risk and also its insurance cost.

You can check your car’s insurance group by using online databases and checkers. 

For example, major insurance provider websites and price comparison brands offer online checker tools. 

has a reliable one if you want to check it now. 

 If your car was registered after 1st August 2024, it will be under the new Vehicle Risk Rating system and not the old insurance groups.

What are the cheapest car insurance groups?

The lower the insurance group, the cheaper your annual premium will typically be. So, cars in groups 1 to 5 are generally the least expensive to insure. But there’s no set rule.

Below, we’ve highlighted some popular models in these groups, which are known for their lower insurance costs:

Alastair Shephard

Content Writer