Glyn Hopkin Kia Romford celebrated as Dealer of the Month

Congratulations to Glyn Hopkin Kia Romford. The East-London-based site has been recognised as Bumper’s next Dealership of the Month.

The team use Bumper’s PayLater option to split the cost of customers’ bills into interest-free monthly payments.

Feedback from customers using the interest-free option at Kia Romford has been overwhelmingly positive, with an average rating of 4.9 out 5.

One customer wrote, “Fantastic service, 0% for spreading payments over 3 months - service personnel were amazing, helpful, informative and a credit to the company.”

Another described their service from Bumper following their visit to the dealer.

They said, “Left a call back request to clarify payment plan. Bumper operative reverted quickly and resolved the issue."

The Glyn Hopkin group also use Bumper at their contact centre to introduce payment flexibility earlier in the customer journey.

Recent research from Bumper revealed a 17% increase in average invoice value from initial application to final payment when PayLater was used at the contact centre.

When asked about the win, Natalie Barnes, Branch Manager at Glyn Hopkin Kia Romford, said, “A huge well-done to the team on this outstanding win.

“We started using Bumper just over a year ago and we’re pleased to say, the impact on our customer experience has been tremendous.

“The option to split the cost gives customers that extra peace of mind, knowing that no matter the size of their bill, there won’t be a negative impact on their hard-earned savings or any interruptions to their priority bills.

“We’ve already seen happier customers who are more likely to return thanks to the option to PayLater.”

Congratulations to Bradley, Natalie, Samantha, Sian, and all the Kia Romford team.