Glyn Hopkin Kia Romford celebrated as Dealer of the Month
Congratulations to Glyn Hopkin Kia Romford. The East-London-based site has been recognised as Bumper’s next Dealership of the Month.
The team use Bumper’s PayLater option to split the cost of customers’ bills into interest-free monthly payments.
Feedback from customers using the interest-free option at Kia Romford has been overwhelmingly positive, with an average rating of 4.9 out 5.
One customer wrote, “Fantastic service, 0% for spreading payments over 3 months - service personnel were amazing, helpful, informative and a credit to the company.”
Another described their service from Bumper following their visit to the dealer.
They said, “Left a call back request to clarify payment plan. Bumper operative reverted quickly and resolved the issue."
The Glyn Hopkin group also use Bumper at their contact centre to introduce payment flexibility earlier in the customer journey.
Recent research from Bumper revealed a 17% increase in average invoice value from initial application to final payment when PayLater was used at the contact centre.
When asked about the win, Natalie Barnes, Branch Manager at Glyn Hopkin Kia Romford, said, “A huge well-done to the team on this outstanding win.
“We started using Bumper just over a year ago and we’re pleased to say, the impact on our customer experience has been tremendous.
“The option to split the cost gives customers that extra peace of mind, knowing that no matter the size of their bill, there won’t be a negative impact on their hard-earned savings or any interruptions to their priority bills.
“We’ve already seen happier customers who are more likely to return thanks to the option to PayLater.”
Congratulations to Bradley, Natalie, Samantha, Sian, and all the Kia Romford team.
Split your car repair cost over monthly repayments interest-free.
Other related articles from our blog
For Partners
3 min read
Why trust at the payment stage drives lifetime workshop loyalty
From 15 July, BNPL rules raise the bar for auto aftersales. Discover why payment-stage trust – not price – drives workshop loyalty and retention.
For Partners
3 min read
BNPL regulation in automotive: Essential repairs are being backed by essential protections
From the 15th July, BNPL agreements will fall under FCA regulation. Bumper's Chief Compliance Officer, Jonathan Westwood, discusses why automotive BNPL already has an advantage in preparing for regulation.
For Partners
2 min read
John Clark BMW and MINI Aberdeen: Harnessing flexible payment options to bolster customer experience
John Clark BMW and MINI Aberdeen have won Bumper’s Dealership of the Month for utilising flexible payment methods to boost customer experience.
