>Lookers BMW & MINI Stafford Win Dealership of the Month
Lookers BMW & MINI Stafford Win Dealership of the Month
We’re thrilled to announce the last Dealership of the Month for 2023 is Lookers BMW and MINI Stafford.
The site managed an outstanding end to 2023, increasing the number of drivers using Bumper’s PayLater to split their bill into interest-free instalments by 50%.
Service advisor Kacey led the way in December helping 17 customers to drive away with their bills split with Bumper, closely followed by Andrea, known to the team as Queenie, with 14 PayLaters under her belt.
Driven by Aftersales Manager Lee Tucket, Lookers BMW and MINI Stafford use PayLater via the RTC integration. The team offer the monthly instalment option across both their aftersales and service departments.
Lee said, “Bumper's PayLater has been a huge success for us at Lookers BMW and MINI Stafford. By using flexible payment methods positioned at the right time, we've afforded our customers the opportunity to make what could be a large, unexpected cost much more achievable. This has had a significant impact in boosting our customer satisfaction levels and red work conversion.”
The Bumper-Lookers partnership has also had a positive impact on customer feedback. Mohammed visited the site in January and said, “Went for an MOT test, I was informed the rear tyre needed replacement but also both the front two. I saw I could have interest-free over 3 months, easy to apply and accepted. Saved shelling out in one go and spread over 3 months, great option. I will definitely do that again next time.”
Congratulations to Lee, Kacey, Andrea, Steven, Ashley and the whole team at Lookers BMW & MINI Stafford.