Dealership of the Month: Stephen James Woolwich

A big congratulations to our latest Dealership of the Month, Stephen James BMW Woolwich.

The site excelled in their use of Bumper's PayLater this month splitting the cost of customers' bills into interest-free monthly instalments.

BMW Woolwich noted how Bumper's digital payment options directly contributed towards the dealership's main objectives of increased conversion and customer satisfaction.

Steven Treais, Aftersales Manager at the Woolwich branch, said, “Bumper has dramatically increased our retail profit and the convenience of spreading the cost has also improved the customer experience.”

The team have embedded PayLater into their everyday aftersales process, using the flexible payment option to split the cost of customers' VHC service work, parts, and accessories. Similarly, the sales team use PayLater to enhance the customer experience by funding value-added products.

Samuel Manford (pictured holding the award above) said, “Bumper is a great way to pay for unexpected vehicle repairs. They offer easy and interest-free forms of payment to help customers get their vehicles back on the road. Whether it's £2,000 or £5,000, Bumper saves customers time and peace of mind."

Many customers at the site use PayLater via the CitNOW integration, which allows drivers to split the cost directly from their eVHC.

Customers took to Trustpilot to praise the use of Bumper at Stephen James. One said, “Easy to set up payment plan. Very good service at a time when needed." Another driver said, “It’s more stress-free for customers to use.”

Congratulations to Steven and the team at Stephen James BMW Woolwich.