Alastair Shephard

Content Writer

Alastair Shephard | Author

Trustpilot, an independent review portal with over 56 million reviews, allows customers to share their honest experiences with companies by leaving a small comment and a 1-5 star rating.

Since March 2018 we have been asking customers to leave us feedback on using Bumper to pay for service bills and the results have been extremely positive. We are currently the 20th best rated company in the non-bank finance category and hold a Trust-score of 4.9 out of 5.

Trust-scores are based not only on how many stars we have been awarded by customers but the age of reviews, with a greater emphasis on the newest. This ensures we are rated on the standard of service we currently provide.

With 1,102 reviews, there are a lot of positive comments to be proud of. Here are a few of our favourites:

“Found this service very helpful, when I was faced with a big repair bill for my car. You had a choice of 3 months payments, no deposit or 5 months with a deposit, all interest free and you could choose a date of your choice to repay them in instalments. It was very easy to set up and gave me peace of mind. Would definitely recommend this company.”

- Stephanie, after her visit to Motorline Hyundai Canterbury

“Interest free payment option for car repairs. I forgot my card when visiting the dealership and I set the payment on my payday. You don't feel the pressure you normally have around your car service.”

- A customer who visited Go Vauxhall Wimbledon

“Had immediate response without lengthy discussions or reams of form filling. Been given this option, I was able to spread the cost of vehicle repairs interest free”

- Mrs Bird, after her visit to Bristol Street Hyundai Mansfield

Thank you to our customers who have taken the time to leave us a review over the last year!

1000 Happy Customers: Surpassing One Thousand Reviews on Trustpilot

Held at London’s Marriott hotel in Grosvenor square the awards recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sector.

The award is in recognition of Bumper's innovative suite of dealership reports and dashboards, using the latest gamification and machine learning techniques.

The evening was hosted by comedian Kerry Godliman and saw Bumper beat investment giant J.P. Morgan.

Other winners included Barclays for Best Use of Mobile, Allied Irish Bank for Integration Project of the Year and HSBC for Risk Management Software of the Year.

CEO, James Jackson, said, “I am proud of the work we have done towards this award. The win demonstrates the teams hard work towards improving the experience for our users”.

Bumper Win at the FStech Awards 2019

We are pleased to announce that we won Alternative Lender of the Year in the New Lender category at Credit Strategy’s Credit Awards 2019!

This year’s awards celebrated the 20th year the event has been held. The evening was hosted by comedian Jimmy Carr at Grosvenor House Hotel, London on the 16th May and saw winners such as Capita, Vodafone, Barclays and HSBC walk away with awards.

The winners were selected by a panel of judges who look to reward companies for their “hard work, innovative outlook and industry-shaping solutions”. Amongst the panel were specialists in the credit industry from Santander, Lloyds and Metro bank.

The award recognizes the growing popularity of the pay monthly option within the aftersales industry and how Bumper is leading the way with an exceptional product and service for OEM-franchises; independent garages and, ultimately, the customer.

James Jackson, CEO of Bumper stated, “A fantastic win for Bumper at an event as prestigious as the Credit Awards, particularly given how many great FinTech businesses there are in the UK right now. This award recognizes the work we do to empower car dealerships up and down the UK. We are proud to work with nearly 2,000 dealerships with the goal of becoming Europe’s largest aftersales finance provider over the next few years.”

This is Bumper’s second award this year and, hopefully, there are many more to come!

Credit Where Credit’s Due: A Win For ASF At The Credit Awards 2019

We are pleased to have been named as a finalist at Credit Strategy’s Lending Awards 2019 in the Alternative Consumer Lender of the Year category.

What could be our third win of the year, the Lending awards will see 

 compete against other alternative lenders such as Oakbrook Finance and Savvy.co.uk.

Judges picked the finalists with the most innovative business models and product range. Areas such as customer satisfaction, the volume of credit provided to borrowers, organisational growth and financial success were also considered when picking the shortlist.

The winner will be announced on the 12th November at the Hilton in Bankside, London.

Congratulations to all the finalists this year.

Bumper Named Finalist At Lending Awards 2019

Team Bumper were at Automotive Management Live 2019 Thursday 7th November discussing our latest ecommerce plug-ins.

 AM Live allows suppliers to the automotive industry to share industry best practice and discuss how to prepare for the future of motor retail.

The main objective for the team this year was to showcase our new ecommerce plug-ins allowing customers to apply for interest free finance at home when sent an invoice break-down by dealerships signed up to the service.

This will give consumers greater access to finance and dealerships and a more connected experience.

Bumper Exhibit New Ecommerce Plug-ins at AM Live 2019

We are thrilled to announce Bumper has been chosen as Alternative Consumer Lender of the Year 2019 at the prestigious Experian’s Lending awards.

The Lending Awards is the only award programme distinguishing and rewarding individuals and businesses across the spectrum of three of the largest sectors in the UK credit market

The awards, held at the Hilton in London Bankside, saw winners such as Rate Setter and Hitachi Capital Business Finance.

This latest achievement comes as our third award having won at the FStech and Credit Strategy awards earlier this year.

Bumper Win Third Award of The Year at Lending Awards 2019

We are delighted to have been announced as the winner for Best New Product or Service for our online payment portal at the Automotive Management awards last week.

The awards, held annually, are dedicated to acknowledging exemplary performance and innovation in the Automotive Industry. Other winners included Kia Motors UK for Franchise of the year; one of our partnered dealerships, VW Wrexham, as Best Used Car Dealership; and a recent partnership for ASF, Citygate SEAT Reading.

Following our wins at FSTech Awards, Credit Awards and the Lending Awards last year, this is the company’s fourth win to date.

Congratulations to all of the evening’s winners!

Bumper Win At AM Awards 2020

We are pleased to announce we have received our largest investment to date after our latest funding round.

An £850,000 investment has been secured through equity given to private investors. This brings our total investment to £4 million over the last 5 years. This comes alongside our £13.3 million debt facility provided by Naviter Capital, who was also one of the equity investors.

This latest investment follows a long period of growth, with over 2,000 UK dealerships using our 

 option to sell over £50 million pounds worth of service work since our launch in 2015. A large increase came in 2019 where lending grew 100% year-on-year. An increase due to trusted partnerships with brands such as Peugeot Citroen, Ford, Vauxhall, Jaguar Landrover and Volkswagen and a commitment to providing an ethical payment option to customers and a reliable and robust solution to dealerships.

 CEO James Jackson said, “Dealerships are going through a particularly difficult time at the moment amid the ongoing impact of the Coronavirus and while this will lead to an unavoidable short term slowdown in aftersales activity many have already recognised the longer term importance of adopting interest-free payment methods within their service departments. This is especially important when it comes to selling work that they would have otherwise missed out on.

“In the short term we’re committed to helping provide dealers that are still offering aftersales support with the ability to offer their customers flexible payment methods, something that will be beneficial to both vehicle owners and dealerships alike in the challenging times ahead. This has included developing a fund to help vulnerable customers by discounting their final repayment bills during the ongoing pandemic. Beyond this, we aim to increase both our footprint and the utilisation of our platform across the UK.”

Bumper Future Looks Bright as latest funding round secures £14 Million Investment

Industry news and key updates affecting drivers and dealers.

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