Alastair Shephard

Content Writer

We have moved our headquarters to the heart of Sheffield City Centre. 

Located near Sheffield Hallam University, the new site is home to our Operations, Growth, and People team. The office is our third to open in Europe, with a tech centre in Ankara, Turkey and another office in Hammersmith, London. 

The news comes as it was announced Sheffield would be one of the first cities in the country to receive a share of the government’s £1.5 billion ‘levelling-up’ fund as part of their plan to improve areas outside of London. Since our move to Sheffield we have employed 12 members of staff in the Yorkshire area and plan to bring a further 40 jobs to the region. 

CEO and co-founder, James Jackson, said, “

We’re really excited to have relocated our headquarters to Sheffield, in the heart of Yorkshire. After a year of expansion and growth which includes partnering with new dealer groups like Nissan, and bringing Bumper to Germany and the Republic of Ireland, this next step will allow us to continue to grow the platform, opening to new markets, securing further funding and offering the service to more dealers and garages.

“When deciding to open an office in Sheffield, it really was an easy decision to make. Sheffield have access to great talent, through the world class universities and the growing start-up ecosystem. It's also a great place to live with access to the beautiful Peak District on our doorstep. 

"The people of Sheffield are hard-working, creative and friendly to their core, and we are thrilled to be able to bring more jobs to the local area. What’s more, the fact that Sheffield was one of the first cities to benefit from the Government’s Levelling up agenda proves that it’s an area with a bright future ahead. We can’t wait to continue growing and achieving more success, boosting the economy in Sheffield and the surrounding area.” 

Bumper move HQ to Sheffield

Like many others working in the tech industry, the pandemic had dramatically changed our working life over the last few years. Spending more time at home, away from colleagues, created a more challenging working environment for us.

When it was announced we would be going to Portugal for a team-bonding exercise we were excited for some face-to-face time with colleagues.

Initially, the trip was postponed due to the Covid lockdowns in Turkey, where our tech team are based, so we had to wait a while before we could. 

In preparation, we created an app to keep our fellow ‘Bumpees’ up to date with timetables, flight times and menus for evening meals. The organisers of the trip used the app to send notifications to the attendees. We also had to make sure our visas were applied for and approved, which was a very lengthy process.

When June 2022 arrived, we were ready to go. The team jumped on a plane from Ankara to Lisbon – flight time, 8 hours! We reached Lisbon and headed to our hotel in Ericeira, a small surfer town about 50 minutes from the centre of Lisbon.

Then it was time for the retreat to begin. First on the agenda was meeting the rest of the team face-to-face. Having only seen most of the team members on video calls, it was interesting to see how we shared many of the same values and goals.

The following days were filled with activities, workshops, motivational speakers, and a little time to spend on the beach too! The whole experience was unforgettable and has really brought the team closer together.

Semih Özden graduated with a 3.45 GPA from Orta Doğu Teknik University, Ankara and has over 5 years of experience as a front and back-end developer. 

He has worked as a React developer for Bumper for almost 2 years and is responsible for designing and creating JavaScript-based applications for web or mobile environments. 

Our tech team reflect on their trip to Portugal

It’s no surprise that with the cost of goods and services increasing as they have over the last few months, many of us are turning to credit cards to cover the cost.

It was reported in The Guardian the amount lumped onto credit cards was the highest it’s been in 17 years, rising by £740 million month-on-month. 13% higher than the year before. Figures released by the Bank of England show this to be the biggest year-on-year rise since October 2005. 

Spikes in inflation (to 10.1% in July), looming energy price increases and the higher cost of household goods are some of the reasons that could explain the increase in credit card usage. 

Looking at wider consumer credit, including unsecured personal loans and overdrafts, we’ve had our fastest rate of increase since March 2019, up 6.9% to £1.42 billion. 

The chief executive of Money Advice Trust, said, “Today’s figures are a further sign of the relentless pressure that household finances are under. 

“Confirmation on Friday of the huge hike in energy prices will have only added to the worries of millions of people concerned about how they will make ends meet in the coming months. For many households, however, options are already running out, with more turning to credit to cover essential needs. And for those who are already in difficulty, the situation is only set to get worse without intervention.” 

With increases everywhere you look, it’s hard not to feel helpless. Luckily, there are some small changes you can make to ease the pressure. 

Credit cards are often bad news, so unless you really know what you’re doing it's best just to stay clear. As well as high interest rates your bank might add other extra charges, such as fees for going over your credit limit. This can be bad news if your credit score’s not already at its best. 

ne solution that’s available at the moment is Buy Now Pay Later. Often associated with clothing, this popular payment option has no interest and rarely involves a lengthy application form for approval, hence its recent meteoric rise. 

Whilst Buy Now Pay Later is mostly associated with online fashion retailers, there are a growing number of companies offering this as a solution for large unexpected costs. Bumper is one such company; taking the stress out of pesky 

With Bumper, payments can be broken down into 1-9 monthly instalments*, completely interest-free. Applications are completed online in just a few clicks and a soft credit check means your application won’t affect your credit score. 

You’ll be given a maximum credit limit and a unique Bumper Code. Make a booking with one of the partner garages found on our map, and when you get there, let them know how you want to pay. Give them your code and they’ll sort the rest! 

Make any unexpected repair costs fit into your monthly budget. To start your application, enter your vehicle registration and postcode on 

*The number of repayments, the amount of credit and the need for a deposit changes depending on the partner you choose, but it will always be interest-free!

Credit card usage is the highest it’s been for 17 years

What’s the first thing that comes to your mind when you think about Turkey? For some it’s the soulful architecture, for others it’s the food, local delicacies; Cappadocia also features a place on most people’s bucket list. Tech offshoring? Not so much. 

I previously co-founded and ran a tech start-up with my Turkish friend many eons ago. Having spent 12 months in Istanbul, I was deeply embedded in the start-up scene there which gave me great exposure to the hiring landscape beyond mainstream Europe. 

Fast forward to the year 2018 at Bumper, as we actively started growing the business, I fondly looked back on my days in Turkey and decided to see if the landscape was still viable for attracting and recruiting talent. We also actively researched other countries in Europe and finally settled on a trial run with 2 developers which fledged into well-developed strategy of scouting talent in Turkey for the following reasons: 

We started our journey in the summer of 2018 with 2 developers in Ankara to a team of 12 developers today working across our suite of product integrations and core platform as we expand into more European markets. We continue to hire and build our team in Ankara. 

Pasha Jam, our CTO, joined Bumper in 2015. With over a decade of experience working with start-ups, Pasha excels in creation and execution of technical vision and strategy to propel businesses towards commercial success. 

Now celebrating 7 years with the company, Pasha led Bumper’s tech team from two hires working remotely in Turkey to a full team of developers based in our Ankara tech centre. 

Building talented teams in Turkey 

Last week we saw the Financial Conduct Authority (FCA) issue a Press Release warning Buy Now Pay Later (BNPL) firms about misleading adverts. 

There is certainly a lot of scrutiny and discussion about the BNPL sector with controversy over recent initiatives, including BNPL for food and rapid expansion in retail propositions that often target a younger, less financially sophisticated consumer than Bumper’s target market in the automotive sector. 

Given the cost-of-living crisis it is right that firms fully explain the risks associated with BNPL agreements to ensure that consumers fully understand the potential risks versus the obvious benefits. 

The FCA clearly has concerns in these areas, and its release, unusually, takes care to provide examples of how a firm may test if adverts are clear, fair and not misleading. 

This is very helpful to ensure all BNPL firms are consistent in applying the same benchmark to advertising as we do at Bumper. 

So, what are the examples and how do we meet the standards now at Bumper: 

The risk of taking on debt that customers cannot afford to repay, the consequences of missed payments and any other adverse consequences such as the impact on the customer's credit file.

We clearly explain that a soft search is undertaken upon application, and that it does not impact a customer's credit score, but any missed payments may in the future affect their ability to borrow. (*See our up-to-date risk warning below) 

Information about when charges become payable

We have always been extremely clear about our product; keeping it simple, 0% interest and a one-off fee of £12 for the first instance of a repayment being missed by 7 days or more. That’s it, no hidden charges or penalties. 

All our advertising follows the FCA’s guidance, we do not use Social Media influencers, and ensure we approve all adverts - be they real time, static or social media posts from Bumper. 

We took the step earlier in the year (January) to recruit a Chief Risk & Compliance Officer, Paul Edgecombe, who has 30+ years' experience in financial services and specific experience in Financial Promotions as SM16/17 approved by the FCA. Paul oversees our advertising and has set robust controls to ensure the standards are what you would expect from a regulated firm in advance of the forthcoming regulation of BNPL. 

The FCA has suggested all BNPL firms that are currently unregulated and operating under exemptions check with their legal teams to ensure they remain exempt from requiring an FCA authorised firm approving their advertising. We are confident that all our advertising is compliant but to prove this is the cas

ave asked for this clarification in line with the FCA’s request. We expect to hear from them very soon and will of course update all our partners once advice is received. 

For now, we welcome the FCA’s guidance and believe the forthcoming regulation in the BNPL sector will be a positive for consumers at a time when they may be most vulnerable. All our efforts this year have been made to demonstrate Bumper meets not only the FCA’s standards on Financial Promotions but all the rules and guidance they would expect from a regulated BNPL lender. 

PayLater is a form of credit not regulated by the FCA. Missed payments may impact your credit score and your ability to borrow in the future. A one-off missed payment fee (£12) may be charged. Recovering missed payments may involve using a debt collection agency, or legal action. T&Cs apply.

Raising the standards of BNPL advertising at Bumper

Team Bumper met (for the first time in its entirety) in Lisbon last month for a week of collaborative workshops and team-bonding activities. 

In attendance, were our teams based in the UK, Spain, Germany and our development team based in Ankara, Turkey. 

The main purpose of the meet-up was to allow members of different departments to collaborate, chat and understand each other’s goals. 

During the update, teams stood to present who they were and their plans for the future. We heard from People, Engineering, Product, Sales, Risk and Compliance, Growth, and Operations. 

Before the trip, workshops were held by our People Team, to understand exactly what Bumper’s core values are; how we work together as a team, how we approach new opportunities and challenges, and how we interact with external stakeholders. 

 - We’re committed, enthusiastic and always give 110%. 

- We're inquisitive, drive change & positively disrupt. 

 - We embrace it, put our stamp on it & take pride in it. 

- We're passionate, tenacious and resilient; we get the job done 

 - We keep it real & we trust each other to do the right thing, in the right way. 

- We stay focused on the goal, avoid overcomplicating things & insist on transparency. 

One evening, we were joined by guest speaker, Alan Chambers, who discussed team motivation, how to create a winning mindset and what inspirational leadership looks like. Alan is a former Royal Marine Commando, Author, and Polar Adventurer. 

He led the first successful unsupported expedition from Canada to the North Pole by a British team. The expedition took them a whopping 672 nautical miles, through temperatures as low as -65°C. 

After seventy days out on the ice, Alan’s team planted the Union Flag on the 16th of May 2000. 

Lastly, some of the team took to the water for paddle-boarding and surfing, whilst others enjoyed a relaxing yoga session. 

For many of the team, working remotely across Europe, this was a great opportunity for them to get to know who they’re working with, face-to-face, without using a video meetings! 

“Very happy to meet every Bumpee face-to-face and spend time together. It was a great opportunity to collect unforgettable memories with each of you!”

Sumru, Talent and People partner (Turkey) 

“Glad to have met most of Bumper and had the opportunity to spend such a legendary time with each of you! I certainly enjoyed myself! A big thank you for the organisers!”

“Thank you to all organizers for this great retreat. It was great opportunity to meet all you in person. I hope to see you all again next retreat” 

“I had a blast! I had been hearing about this trip since I joined a year ago and it really surpassed my expectations big time. So proud to be part of Bumper; loved every minute of it!”

“Thank you all so much for making this retreat so amazing.” 

Bumper Lisbon 2022: Team collaboration event

By the end of the decade, open banking is set to become the dominant form of payment in car retailing. Low transaction fees and reduced exposure to fraudulent card transactions will benefit dealers greatly. 

Rather than relying on debit or credit cards issued by a third party, open banking allows customers to pay directly from their personal account into a dealer’s account. 

According to the Open Banking Implementation Entity, a standards body set up by the UK’s largest banks, the UK has seen exponential growth of open banking in recent times with 4.5 million regular users across all retail sectors and 1 million new users added every six months. 

James Jackson, CEO and co-founder of Bumper said, “Customer transactions are already being transformed by open banking across other retail sectors. Because of the high invoice values associated with automotive, we anticipate it becoming the dominant form of payment in dealerships by the end of the decade.” 

“Car buyers using open banking can make their payments online in a matter of seconds using just their bank account credentials. Also, because these payments require bank authentication within a customer’s banking app, it makes fraud significantly harder, giving a greater layer of protection to dealers. 

“While dealers offering open banking can expect to see their transaction costs halve by the removal of hefty fees associated with card payments. Other benefits include more secure digital payments, minimising dealers’ exposure to fraud, and full GDPR compliance.” 

“Open banking offers a solution that better meets the changing needs of customers looking for more convenient and smarter digital alternatives to cards.” 

“The addition of open banking further expands our suite of digital payment options, sitting alongside Pay Now and Pay Later, enabling dealers to offer customers the payment option that works best for their personal finances,” said Jackson. 

We expect dealers will offer the option of open banking for customers making large deposits, after-sales bills, GAP insurance and extended warranties. 

Starting this month, Bumper offers dealers an open banking facility, fully integrated with REALtime communications. 

To find out more, contact our sales team via 

Open banking set to be dominant form of payment in car retailing by 2030 

The research team at Bumper recently carried out a survey of 2,250 UK drivers over the age of 18 to find out how much they had spent on vehicle repairs in the last 12 months.

The survey found that 78% of drivers needed at least one tyre replacement over the past 12 months. The regions with the most replacements necessaries were:

 of their replacements was £121. According to National Travel Survey there are approximately 35.9 million UK license holders, which means an estimated £3.4bn has been spent on 

When asked if the cost was more or less than expected, 38% found the cost was more than expected, 41% said it was as expected, and 21% found the repairs to be less than expected. 

Bumper, CEO and Co-Founder, James Jackson said, ‘When it comes to the cost of maintaining a vehicle, our minds often just go to well-known expenses like petrol, insurance and MOTs. This research highlights the real cost to drivers is tyre replacements, highlighting that drivers in the North West need their tyres replacing more than anywhere else in the UK. 

‘It’s really important to keep an eye on your tyres to increase their longevity, by 

 and wheel alignment of your tyres, as well as by rotating tyres often. If an unexpected tyre replacement bill surprises you, you should be aware of the many different payment offers to help you manage the added expense, such as Bumper.’ 

Bumper is an interest-free payment option for repairs at garages and dealerships. Customers can apply online before their booking and get approved for up to £5,000*. 

To find out your maximum credit limit and see dependable garages in your area, enter your registration and postcode on the 