Alastair Shephard

Content Writer

Alastair Shephard | Author

The 2023 cost of living crisis presents significant challenges for UK consumers. It is also a time when the automotive aftermarket can deepen its connection with customers, and engender trust by offering innovative payment options that lift the financial pressure a little.

Customers are looking for ways to reduce spending at the moment, and the emergence of new digital payment systems means that franchise dealerships can capture a greater share of the market. 

Furthermore, consumers are keeping hold of their cars to save money, which in addition to disruption of the new car supply chain, is pushing up used car values. People are also postponing vehicle repairs, or choosing cheaper lower-quality options, offering the opportunity for aftersales businesses to service older vehicles likely to require more repairs on a consistent basis. 

Challenges in the automotive aftersales market 2023

The cost of living crisis is heavily influencing car-buying decisions, with people shying away from larger purchases. So significant is this financial crisis that car repairs and servicing are also being postponed due to a lack of cash. 

Although the growth of electric vehicles (EVs) means fewer service visits for drivers, the repairs can be more expensive. Dealers are also likely to want to retain gas-powered vehicles for as long as possible due to servicing revenues. 

As the cost of living continues to soar, the following statistics reveal the severity of the situation for UK consumers: 

So where does this leave the automotive aftermarket in 2023?

How can dealerships capitalise on rising digital trends?

New digital payment technologies provide flexibility, control, and security to customers. Good communication is key, however, if aftermarket businesses are to capitalise on these advancing payment systems. 

Actively promoting open banking facilities and other innovative payment solutions, such as Buy Now, Pay Later, is vital to attract a new demographic, retain existing custom, and consolidate order books for the future. 

Open Banking provides an opportunity for automotive businesses to stand out from the crowd. It enables customers to make vehicle and aftersales purchases directly from their bank account. This removes the involvement of third-party credit card and debit card companies and saves merchants the considerable cost of using their machinery and service. A further key benefit of Open Banking is the speed of payment, with the merchant receiving funds within seconds. 

Buy Now, Pay Later in particular is a significant payment system in this cost-of-living crisis, which dealerships, independent garages, and service centres, can also benefit from. In fact, Buy Now, Pay Later solves a multitude of problems. 

So what are the benefits of new digital payment systems and BNPL for merchants and consumers? 

Benefits of Buy Now, Pay Later for merchants

The global pandemic has accelerated the move towards digital payment in the automotive industry and aftersales sector. In fact, Bumper expects open banking to be the main method of payment used by car dealerships by 2030. 

To find out more about how Bumper's suite of payment options can help you digitalise your aftersales department, head to the partner sign-up page on our website.

Why is Bumper Relevant in 2023?

We are proud to announce Western Motors Drogheda as the Dealership of the Month for May 2023. This accolade recognises Western Motors' outstanding commitment to customer satisfaction, service quality, and their contribution to the automotive community. 

Bumper's Dealership of the Month award highlights one of Bumper’s top-performing garages in the United Kingdom and Ireland. Each month, one dealership that exemplifies excellence and consistently goes above and beyond for their customers is selected. Western Motors Drogheda has proven to be a shining example of exceptional automotive service, making them the deserving recipient of this prestigious recognition. 

"We are thrilled to recognize Western Motors Drogheda as our Dealership of the Month for May 2023," said Melanie Timmins, Bumper Business Development Consultant for The Republic of Ireland. "Their commitment to exceptional service and their dedication to customer satisfaction align perfectly with our values. We are proud to partner with Western Motors and support their efforts in providing a fantastic automotive experience for all." 

Congratulations to Shauna, Susan, Rianna, Ross and the whole team at Drogheda on your impressive win. 

Western Motors Drogheda Named Bumper's Dealership of the Month for May 2023 

We’re very excited to announce that the Dealership of the Month award for April 2023 goes to Citygate VW West London. The win comes after a quick increase in the number of customers using Bumper’s payment options at the West London site. 

Bumper’s Jack McHale met with the team to present the award.

Following a recent refresher training session with Bumper’s Business Development Consultant Islay Horton, the team on-site have implemented Bumper’s payment options into their everyday processes. 

The use of a variety of Bumper payment options has increased customer satisfaction for the VW team and it’s started to show in their customers’ reviews. One VW driver said, “Fast and efficient. Great awareness of each individual client's requirements. Quick, online service checks allowing to produce and offer the most suitable financial product package.” 

Of the win, Islay Horton, said, “It’s fantastic to see the refresher training from last month has paid off. The team at Citygate VW West London were extremely receptive to the training on the day and very keen to understand how different payment options can improve the customer experience. 

“I’m really pleased to see they’ve hit the ground running and I’m excited to see what will follow over the next few months.” 

Well done to Alex, Bobby, Clyde, Ryan, and the rest of the team on your win. 

Citygate VW West London named Dealership of the Month 

We’re delighted to announce that Lookers BMW have been named Dealership of the Month for March 2023. The win follows an exceptional month for the Stoke-based team utilising Bumper’s payment options across the site’s service and sales departments.

Having recently completed Bumper’s refresher training course in February the site saw a sharp uptick in the usage of Bumper’s PayLater payment option allowing customers to split the cost of repairs, services, accessories, and value-added products into interest-free monthly instalments.

The award was presented to the team by Bumper’s Business Development Consultant for the Midlands and South West, Islay Horton. Islay is pictured below with Lookers BMW Stoke’s Used Car Sales Transaction Manager, Antony Hine, and Sales Executive, Daniel Price.

Islay, commented, “It’s terrific to see how the team here at BMW Stoke recognise the importance of offering additional payment options to customers. Their recent refresher training has really boosted the team’s confidence in discussing multiple payment options and it’s great to see the site and customers alike now benefiting from this. 

“It’s never been more important, at a time when we’re all feeling the pinch, that we enable drivers to carry out essential maintenance and access products that better protect their vehicles and wallets in the future.”

Pictured above, are Senior Service Advisor Jordan Eldergil and Service Advisor, Molly Plant.

A big well done to all the team at Lookers BMW Stoke! 

Lookers BMW Stoke Named Dealership of the Month

JCB Euro SEAT & Skoda Crawley have been crowned Dealership of the Month for February 2023. 

The site has shown that by implementing Bumper's Open Banking product, they have been able to save time and money when taking payments for value added products across their sales department. 

 allows customers to make payments using their bank credentials direct to the dealership’s bank account. This avoids the use of third-party processors – which significantly reduces a dealership’s payment fees and is far faster (funds are received in a matter of seconds). 

Additionally, transactions require bank authentication within the customer’s banking app, mitigating the risk of fraudulent payments for the retailer. 

The trophy was presented on-site by Bumper Business Development Consultant, Jack McHale. Jack is pictured above with James Woodard who accepted on behalf of the JCB sales team. 

Jack said, “The JCB group were already a great Bumper partner with our PayLater solution and have implemented Open Banking into their sales & aftersales process, with Crawley taking the award for how quickly they adopted this new payment option since launch.” 

Congratulations to James and the team on your win! 

Reduce fraud and processing fees with Open Banking 

If you would like to discuss adding Open Banking to your existing Bumper account, get in touch via 

JCB Euro SEAT & Skoda Crawley awarded Dealership of the Month

We are thrilled to announce we have achieved a 

 in the UK and Turkey. This recognition reflects our commitment to fostering a positive and supportive workplace, where employees feel valued and empowered to succeed. 

The Great Place to Work certification is a rigorous evaluation of a company's culture and employee feedback. It measures various aspects of workplace culture, including trust, credibility, respect, fairness, pride, and camaraderie. Also included in the list are top brands, Experian, Hilton, and Adobe. 

Laura Chapman, Head of People at Bumper, commented, “The Great Place to Work certification is not only a significant achievement for Bumper, but also serves as a competitive advantage in attracting top talent. In today's competitive job market, employees seek companies that share their values and prioritise their well-being. By achieving this certification, Bumper has demonstrated that they are a company that employees can trust and feel proud to be a part of."

Fostering a Positive and Supportive Workplace: Bumper Achieves A Great Place to Work Certification™  

The team at Stratstone JLR Nottingham have combined exceptional customer service and flexible payment options to be crowned Dealership of the Month for January 2023. 

This award is a fantastic achievement for the team at Stratstone JLR Nottingham and is a testament to their hard work and dedication. The team have consistently gone above and beyond to deliver an outstanding level of customer service, which has resulted in them achieving great customer feedback. 

The award was presented by Bumper’s Chris Booth, who said: "I am delighted to present Stratstone JLR Nottingham with this award in recognition of their exceptional performance in January. The team at Stratstone have consistently delivered strong results and they are a great example of the efficiency and profitability allowing customers to split their bill into monthly payments can bring”. 

Celebrating Success: Stratstone JLR Nottingham Wins Dealership of the Month Award 

We are excited to announce the winner of the Dealership of the Month award for December 2022: John Clark BMW and MINI Aberdeen. 

The team at Aberdeen have been providing exceptional customer service for the two years they’ve been a part of the Bumper network. 

This commitment to the perfect customer journey is reflected in their Trustpilot reviews, where drivers praise the team’s efficiency and ease of setting Bumper payment plans. One customer remarked, ‘Excellent service, immediate approval, splitting the cost for 6 instalments with no interest!’ Another said, ‘Speedy fast service with no wait time, easy to follow and complete’. 

Business Development Consultant, Ricardo Fishbourne, manages the BMW and MINI team at John Clark Aberdeen. He visited them on site to deliver their award. 

Ricardo said, ‘BMW and MINI Aberdeen are the perfect example of a service team that provides a great customer experience. The whole team strive daily to make sure each and every customer leaves with a smile on their face. 

‘We are proud to recognise John Clark BMW and MINI Aberdeen for their commitment to customer service and congratulate them on this well-deserved award’. 

For Partners