Alastair Shephard

Content Writer

Well done to Steve and the team on a stellar month for helping their customers afford repair bills with Bumper.

Steve joined the Bumper network in January this year and since then has enabled numerous happy customers to spread their repair costs interest free. He and the team at Vertu Mercedes-Benz Reading had a record-breaking month in February, growing their Bumper sales by a huge 400%!

Bumper CEO, Jack Allman, said, “Vertu Mercedes-Benz Reading have recognised the value of offering Bumper to customers to enhance the premium experience created in their dealership. As well as helping convert work, the team recognise how Bumper improves the customer experience which drives customer retention and satisfaction”.

This increased customer-satisfaction is reflected in their recent five-star Trustpilot reviews. Simon visited the site and commented on the “very good service” he received during his vehicle health check.

Congratulations Steve and the team on your top performance!

Service Advisor of the Month: Reading in the Right Direction

Beverley’s hard work and commitment to providing her customers the best possible experience includes Bumper as an integral part of the aftersales process.

Joining Bumper in 2016 Beverley has helped nearly one hundred customers split their repair bills and drive away happier and safer. Twenty of these customers were in March alone with six of them completed in one day.

Beverley and the team’s excellent customer service is reflected in their Trustpilot reviews. Duncan visited the site last March and explained that Beverley was an “excellent member of staff who was knowledgeable and very helpful”. On David’s visit he said that Bumper “was easy to set up with help from the Honda service facilitator”.

Vertu customer Nicola said, “Beverley who I dealt with at Vertu Honda Lincoln was brilliant, the whole experience from start to finish was excellent. This finance took a weight off my shoulders when faced with a higher than expected repair bill, it meant I could have the repairs done, my car was safe and I could get to work. I wouldn't hesitate to recommend this product or Vertu Honda Lincoln!”

Well done to Beverley and the team over at Vertu Honda Lincoln!

Service Advisor of the month: Get The Bevs In

Bumper are pleased to announce the service advisor of the month award for May goes to Sarah from Bristol Street Ford in Durham!

Sarah has consistently stayed atop the leader board over the last few months and has helped over 160 customers drive away happier and safer since joining Bumper in July last year.

Along with service manager, Wayne; advisors, Reece and Alex; Sarah is changing Ford Durham’s approach to aftersales by proactively offering a more flexible solution to customers. This has resulted in a higher number of drivers having essential work completed on their vehicles.

The site’s many happy customers have taken to Trustpilot to review the site.

“Easy experience, very helpful lady at the garage”

- Keith, visited Ford Durham and was offered Bumper

“Good MOT and service, was quick and effective, work done under warranty wherever possible. Customer service was excellent. I would definitely recommend”

“I did not know about this service with Bumper but I think it is a great addition to my Ford connection. I have owned Ford vehicles for many years, and this is an excellent add-on service of good value. I would definitely recommend it to any potential clients who wish to budget their servicing costs.”

- Charles, visited Ford Durham and was offered Bumper

Service Advisor Of The Month: Nothing’s Too Much For The Hutch

Bumper are pleased to announce the service advisor of the month award for September goes to Harry Taylor and Fraya Brinkman at Thurlow Nunn Vauxhall.

In September the team helped over forty customers drive away safer and happier with essential repairs made on their vehicles.

Having joined Bumper back in August 2018 Fraya has made consistent use of interest free finance making it an integral part of the aftersales service she offers. Harry joined the Bumper network in August this year and since become a frequent user of the service improving customer satisfaction and customer retention.

Area manager for the south east, Sam Levy, said “What a great achievement for both Fraya and Harry along with one of our longest standing customers in Thurlow Nunn which continues to thrive using Bumper as a main customer conversion tool. Fraya and Harry have added great value to Bumper not only in helping customers but providing best practices to share with the wider Bumper user network. Great work guys!”

Well done Fraya, Harry and the team at Thurlow Nunn Vauxhall!

Service Advisor Of The Month: On The Brink of Success

We are pleased to announce our service advisor of the month award goes to Jane Bailey from Bristol Street Motors.

Jane has been a regular user of Bumper since August 2016 when she began to make interest free finance a part of her everyday sales process.

Jane and the team have recognised the value spreading payments over monthly instalments brings to consumers; allowing them to budget better for their monthly expenses.

Since joining Bumper Jane has gone on to help over 297 customers complete £142,000 worth of essential repairs made to their vehicles. Combined with the overall numbers for her site this team has helped 381 customers drive away happier and safer.

Service Advisor of the Month Award: Bails Never Fails

We are pleased to announce our service advisor of the month award for December 2019 goes to Alkan From Group1 Audi Chingford.

 in September 2019 Alkan has proved Bumper to be an excellent tool to add value for customers, allowing them to budget monthly for essential repairs to their vehicles.

To date Alkan has helped hundreds of customers drive away with their payments split into affordable monthly payments.

Well done to Alkan and the team at Audi Chingford!

CHA-CHING!-ford: The Chingford Service Advisor Helping Customers Budget Better With Bumper

Volkswagen UK is improving their aftersales experience by offering customers interest free on repairs, servicing, MOTS and accessories.

Bumper is an innovative, interest-free lender that allows customer to split their repair bill at no additional cost. With flexible options to suit big and small invoices, anything between £60 and £3,000 can be borrowed and split over 1 to 6 instalments (a payment made on the day is required for 4, 5 and 6 instalments).

The service is available in participating VW garages across the UK. Applications are subject to a Soft Check and a decision is presented to the customer instantly.

Head of Aftersales at VW UK, Kevin Rendell, said, “The 0% offer allows drivers to spread the cost of accessories, maintenance, repairs and more, all with the reassurance of Volkswagen Retailer customer service. “

Bumper, CEO, James Jackson, said, “So far, the UK aftersales sector has demonstrated commitment and innovation when it comes to keeping key workers on the move. From drop off and pick up service appointments for essential work, through to offering frontline staff special service discounts, dealers are showing they are willing to pull out the stops.

“However, ability to pay for aftersales services, no matter how urgent, will also be compromised. Introducing payment flexibility can be one way in which dealerships can offer these key customers support during uncertain times.

“Because of the uncertainty that will surround the economy for some time after the current lockdown measures are lifted, many people will be unable to, or wary of paying for 

“Again, providing customers with payment flexibility, such as the ability to split their payments interest free over a number of months, will help dealerships retain customers and sell work that might otherwise prove difficult.”

Bumper is an interest free financing solution for car repairs and services that is customer centric and responsible. To get your Credit Limit and find participating garages, click below to find a service partner.

Volkswagen to offer 0% APR finance in bid to boost aftersales experience

 flexible interest-free payment solution across its service departments.

Jaguar Land Rover customers will be given the option to split their bills into affordable monthly payments completely interest-free. Bumper’s use of risk management systems and artificial intelligence allows an instant decision to be made whilst the customer’s car is still in the dealership. This allows maintenance work to be carried out and gives the customer peace of mind their bill has already been dealt with.

Customer Services Director of Jaguar Land Rover UK, Garry Burns, said: “We have seen a significant shift in consumer payment patterns, with many now preferring to split payments and pay on a monthly basis allowing us to broaden the options available to customers.

“As part of our commitment to giving customers the best possible experience when driving a Jaguar or Land Rover vehicle, we also want to make sure payments are as flexible and convenient to manage as possible.”

Jack Allman, co-founder of Bumper, said: “Jaguar Land Rover is one of the most recognised automotive brands in the world and we’re looking forward to helping them further improve their service experience, and continue their drive for innovation and customer excellence, with the ability to offer a buy now pay later option.

Jaguar Land Rover Roll Out Bumper Buy Now PayLater Option Across Service Departments

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