Cotswold Motor Group: Flexible Payments for High-Value Repairs

Cotswold Motor Group is a long-established automotive retailer representing BMW, MINI and BMW Motorrad. The business operates multiple dealers and dedicated bodyshops across the South West. 

The challenge

As a premium retailer, Cotswold Motor Group must meet the needs of customers facing unexpected costs for high-value repair work, while strengthening customer experience and building long-term trust. 

The solution

Bumper’s PayLater enables customers to split the cost of repairs into interest-free monthly payments. The option to pay monthly enables customers to manage larger, unexpected repair costs while supporting workshop conversion and retention.  

The results

By presenting the flexible payment option to customers during key touchpoints, Cotswold Motor Group saw significant improvements across several key metrics. When comparing Bumper vs non-Bumper jobs last year, the group saw: 

• Average labour value increase by 268% 

• Average parts value increase by 252% 

• Average invoice value increase by 237% 

• Recovery rate increase by 27% 

• An average Trustpilot score of 4.9/5 stars 

The impact

Service Manager, Mike Day, said: “The option to split the cost has increased our sales and added another method for us to better support our customers. We can now have more open conversations that mean we’re helping them in a way that fits their specific needs.  

“That’s the approach we’ve always taken at Cotswold Motor Group and Bumper allows us to excel in that.” 

Kristina, a Cotswold Motor Group customer, said: “Bumper allowed me to complete urgent but unplanned repairs to my MINI Cooper S. I was very grateful for the option to spread payments over three months with 0% interest, avoiding the need to prioritise or defer urgent maintenance. I can plan ahead by spreading the payments over three months.” 

For more information about Bumper’s payment options built specifically for automotive, reach out to our payment experts on sales@bumper.co